While we are confident that you should be able to make beautiful candles based on the instructions provided by our instruction manual, due to a variety of factors during the candle making process, sometimes things might go wrong (or just not as perfect).
So we have prepared a guide below to help you on your candle making journey as you continue to make more candles in the future.
If have any other issues, please do not hesitate to contact our helpful customer support team by clicking on the “Contact Us” link above.
This is actually a natural byproduct of a natural wax (e.g. soy wax), it does not affect the burn & is very common.
Possible Causes: Pouring wax too quickly into containers, pouring wax at too high of a temp, candles cooled too quickly (wax in container), wax blended/stirred too vigorously prior to pouring, environmental temperatures.
Possible Solutions: Mix/stir wax slowly, preheat glassware in a warm oven to a max of 100°, pour your wax at a lower temp to help reduce the crystal formation, cool at room temperature & keep out of drafts, try making non-colored soy candles to make frosting less noticeable, elevate your candles on a wire rack for even cooling.